Call us on 01305 833103

Coronavirus FAQs

Our Parks at Waterside, Chesil Vista and Osmington are currently closed to holiday guests based on Government guidance regarding Coronavirus. However we are open from the 4th July 2020. See our Booking Guarantee for more information.

 

The safety of our staff, owners and guests are paramount and we would ask that you do not travel to our parks before 04 July.

We have taken the decision to close our parks to holiday guests and owners up to and including 03 July 2020.

For holiday guests, this means:

  • Waterside Holiday Group will be offering all holiday guests booked to travel to our parks during this time the option to either move your booking to an alternative date, or book a holiday at a later date with a voucher to the value of the existing holiday, or return the voucher for a full refund. Full details will have been sent by email and a voucher letter will follow at least two weeks prior to your arrival date.
  • All facilities are closed until 04 July 2020.

All affected customers with a holiday booking prior to 04 July are being contacted in departure date order.

We are continually reviewing the Government’s guidance and will be welcoming guests on park from 04 July.

We have emailed all of our customers due to arrive up until and including 03 July with information on options available and how to claim. In addition, you will receive a voucher letter at least two weeks prior to your arrival date.

If you still haven’t heard from us please email info@watersideholidays.co.uk.

Our Holidays team are currently experiencing high levels of enquiries, from customers concerned about their travel plans being affected by the current Coronavirus outbreak.

 

In order to deliver the fastest service and safest for our team in the current situation, the best way to contact us is by emailing info@watersideholidays.co.uk

 

We have emailed all of our customers due to arrive up until and including 03 July with information on options available and how to claim.

 

For all other enquiries and future bookings (you can book online for any date from 04 July onwards) please contact us by emailing info@watersideholidays.co.uk.

Existing Bookings up until 03 July

Waterside Holiday Group will be offering all holiday guests booked to travel to our parks during this time the option to either move your booking to an alternative date or book a holiday at a later date with a voucher to the value of the existing holiday, or return the voucher for a full refund. Full details will have been sent via email and a voucher letter will follow at least two weeks prior to your arrival date.

 

Existing Bookings from 04 July

We are opening our parks from 04 July, subject to government guidance. If you still wish to cancel your holiday ahead of this, please see our booking guarantee

Back to top