Help and FAQs

When you book your holiday directly with a caravan owner at one of our parks, they become entirely responsible for your holiday experience and your use of their holiday home. Due to GDPR legislation, we are unable to provide you with details of any private owners. Therefore, please contact the owner or letting agent directly with questions in relation to your booking.

Please note that holidays at Tregoad Holiday Park are ONLY bookable directly with Waterside either on this website or by calling the park Reception on 01503 262718.

• ALL Holidays at Tregoad and Osmington Mills can check in from 4pm.
• At Bowleaze Cove and Chesil Beach only;
  • Luxury Lodges can check in from 2pm.
  • Signature Holiday Homes can check in from 2pm.
  • Signature Safari Lodge can check in from 2pm.
  • Deluxe Holiday Homes can check in from 3pm.
  • Deluxe Safari Lodge can check in from 3pm.
  • Superior & Classic Holiday Homes can check in from 4pm

Bowleaze Cove

On arrival please go to Reception where our holidays team will welcome you.

Chesil Beach

On arrival please go to Reception where our holidays team will welcome you.

Osmington Mills

On arrival please go to our Country Club where our holidays team will welcome you.

Tregoad

When you arrive, please use our Intercom. And then head to Reception.                                                      

If you are planning to arrive after 5.30pm when some of our Receptions close, or are running late, please let the park know in advance so we can make alternative arrangements for your arrival. Please note that unless you have advised us in advance, if you do not arrive on the date stated on your confirmation, your booking will be cancelled the following day and we reserve the right to resell the accommodation.

Bowleaze Cove

Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.

Monday, Friday and Saturday until 8pm.

Chesil Beach

Reception open Tuesday, Wednesday, Thursday and Sunday until 5.30pm.

Monday, Friday and Saturday until 8pm.

Osmington Mills

Reception open daily until 5.30pm

Tregoad

Reception open daily until 6.00pm

When you book a holiday with us, you do so to stay in a specific grade of accommodation and NOT a specific holiday home on a specific pitch. For operational reasons, your booking will not be assigned to a caravan or lodge until just before your arrival on park. We are therefore unable to guarantee precisely where you will be staying on the park but rest assured that you will be staying in the grade of accommodation booked.

If booking more that one holiday accommodation or travelling with friends, if made aware, we will endeavour to locate you within a short distance of each other, however we are unable to guarantee this as it depends on a number of factors including the respective grades of accommodations booked, when they were booked, and how full the park is on the dates concerned.

There is designated parking alongside, or on rare occasions, adjacent to your holiday home for only 1 car. If you bring more than 1 car you may need to use additional parking provided, however we cannot guarantee this will be by the holiday home. Signature accommodation at Bowleaze Cove Holiday Park & Spa does have 2 parking spaces.

Please note that parking for apartments, cottages and The Manor House at Tregoad is communal but adjacent to the accommodation. Please also note we do not permit jet-skis, boats, lorries, vans (including camper vans) or other commercial or sign written vehicles on our park.

Up to 2 well-trained small dogs up to 15kg each (or 1 medium/large weighing greater than 15kg) of breeds not listed in the Banned Dog Breeds section of the Pooch Policy in our Terms and Conditions, and their responsible owners, are welcome on the park and in DESIGNATED holiday accommodation only. There is a charge included in the cost of the accommodation reflecting the increased cost of cleaning and maintaining dog-friendly accommodations. When booking, look out for specific ‘Dog Friendly’ in the title of the accommodation and/or ask our helpful reservations team to point you in the right direction. We regret however that only Registered Assistance dogs are permitted in the facilities. If you’ve brought your four-legged friend on holiday with you, we ask that they are kept on a lead at all times whilst outside with the exception of the designated dog walking area. Unfortunately we are not able to accept any pets other than dogs. When dogs are inside the accommodation they must sleep in their own beds. We also ask that dogs are not left unaccompanied within your accommodation as they may get nervous with new surroundings!

Please note that your four-legged friends are welcome in the Stargazy Bar & Grill at Tregoad, The Country Club at Osmington and Southside Bar & Grill at Bowleaze Cove. Breeze Bar & Grill at Chesil Beach has both a limited number of indoor tables for dog owners and their dogs as well as a heated & covered outdoor area for guests to dine with their 4-legged friend.

This will depend on which type of accommodation you have booked:

• Luxury Lodges - Bath Towels and Bed Linen

• Signature - Bath Towels and Bed Linen

• Deluxe - Bath Towels and Bed Linen

• Superior and Classic - Bed Linen only

All of your beds will be made up upon arrival and please note that towels refers to bath towels and a tea towel. Please note that beach towels and towels for swimming are not provided.

Fresh towels?

For holidays of 7 nights or longer, a complimentary fresh towel exchange is included when returning to Housekeeping the towels provided at the start of your stay.

Towels are included in specific grades of holiday accommodation, for more info click HERE

• Take care both when removing and replacing the Hot Tub cover and when entering and exiting the Hot Tub
• Shower before and after use. Do not use any soaps or oils in the Hot Tub nor use if you have applied fake tan.
• Do not stand, sit, or lie on the lid or edge of the Hot Tub and certainly do not jump or dive into it.
• Your Hot Tub has a maximum number of occupants, and this must be observed to enable its filtration system to function correctly and maintain a suitable chemical balance
• No child under 4 years should use the Hot Tub and it is your responsibility to supervise all minors between the ages of 4 and 16 years if allowing them to use the facility.
• You should avoid use of your Hot Tub if you are under the influence of alcohol or have recently eaten a substantial meal. No glass or food should be brought into the vicinity of the unit, and you must refrain from smoking during use.
• Do not use if you are pregnant. If you suffer from heart disease, diabetes, blood pressure issues or any other serious illness, please take advice from a medical professional before use.
• You must only use a Hot tub continuously for a maximum of 15 minutes. At any time during usage, if you feel unwell, you must get out immediately. Please ensure you cool down between periods of use.
• If our usage guidelines are followed, your Hot Tub will provide you with many happy memories. However, if used excessively, it may be that the levels of cleanliness and the chemical balance of your Hot Tub cannot be corrected by routine maintenance. Under such circumstances, we will be required to drain the hot tub down and re-fill and re-heat. Naturally, the Hot tub will be out of use until we deem it ready.
• You are not permitted to use the Hot Tub after 11pm and ask that when doing so after 10pm that noise be kept to a minimum. Do not use at any time during stormy weather where there is a risk of lightening!
• When not using the Hot tub, we kindly ask you to replace the cover. Turn off the jets but do not turn off the Hot Tub as you will wish to maintain the water heat for subsequent use.

Buses:

Bowleaze Cove

Bus Route 13 comes onto Bowleaze Cove Park and goes to the Town Centre every 30 minutes

Chesil Beach

Outside the Park entrance the Bus Route 1 goes to the Town Centre up to every 15 minutes

Tregoad

The number 73 comes directly onto Tregoad Holiday Park and drops you directly into Looe or Polperro!

Taxis:

Please contact the Reception at your chosen park and they will happily recommend a reliable local taxi firm

Trains:

South Western Railway (SWR) and Great Western Railway (GWR) run frequent services to Dorset with the latter also serving Cornwall and Looe Station which is only a 5 minute drive from Tregoad Holiday Park

Given that timetables do change throughout the year, we strongly recommend that you visit the relevant train company's website or call their customer services to get hold of a copy of their most up-to-date timetable information

GWR: 0345 700 0125

SWR: 0345 600 0650

Police

In the event of an emergency during your stay with ourselves, please call 999. For non-emergencies enquiries please call 101.

The nearest Police station to Bowleaze Cove, Chesil Beach & Osmington is situated in Weymouth in Radipole Lane DT4 9WW.

The nearest Police station to Tregoad is situated in Looe right next to the Train station PL13 1LS.

On Park Security

Bowleaze Cove Holiday Park & Spa Security Number is 07769 746422

Chesil Beach Security Number is 07769 746422

Osmington Mills Security Number is 07769 746422

Tregoad Security Number is 07950 250420

Feeling Unwell?

In the first instance we advise you call 111.

If you need to visit a Doctor or a Pharmacy during your holiday with us, your helpful Reception Team on park will be able to point you in the right direction

For more serious illness and injury, the closest Accident & Emergency department near Tregoad is situated at Plymouth Derriford Hospital, Derriford Road, Plymouth, PL6 8DH. You can call them on 01752 202082. For the Dorset Parks, Dorset County Hospital in Williams Ave, Dorchester DT1 2JY is the closest. They are contactable on 01305 251150.

If you realise once you have left us that you may have left something behind, please call your park Reception on:

Bowleaze Cove - 01305 833103.

Chesil Beach - 01305 773233

Osmington Mills - 01305 837010

Tregoad - 01503 262718

Every effort will be made to locate the missing item; however, we are not liable if this isn’t possible or if it is damaged. When we find your item, we will return it to you, but you will be asked to cover the postage cost.

The Waterside Group Best Price Promise

Some of our holiday homeowners let out their accommodation privately and this can be an alternative way to spend some valuable holiday time with us.

We do however need to make you aware that when you enter in to a private letting arrangement directly with a 3rd party, we are not involved in the booking and have no control over the availability, quality, and cleanliness of the holiday home you are renting.

As a result, any queries about your booking need to be raised with them and not with us. We also strongly advise that you verify that you are dealing with a genuine owner and that both parties fully understand the contractual relationship and each other’s responsibilities. This article offers some balanced advice: https://www.independent.co.uk/travel/news-and-advice/7-ways-to-spot-holiday-scams-villa-rental-fraud-fake-companies-online-travel-agent-a7586486.html 

Looking for your holiday T’s & C’s? Please click HERE or follow the link at the bottom of the website.